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Dr. Wendell K Murray
Program Manager/Business Development
Heritage Services Corporation
220 Coral Sands Dr., Ste 1
Rockledge, Florida 32955
On November 19, 2013, Heritage Services Corporation (HSC) was awarded a Prime Contract (N00178-14-D-7307) for the Navy’s SeaPort-e. SeaPort-e is the Navy’s electronic platform for acquiring support services in 22 functional areas including Engineering, Financial Management, and Program Management. The SeaPort-e contract vehicle is an Indefinite Delivery, Indefinite Quantity (ID/IQ) contract open to Navy Systems Commands (NAVSEA, NAVAIR, SPAWAR, NAVFAC, and NAVSUP), the Office of Naval Research, the United States Marine Corps, and the Defense Threat Reduction Agency (DTRA).
The Navy’s SeaPort-e portal provides a standardized, efficient means of soliciting offers from amongst the diverse population of large and small businesses and their approved team members. HSC is one of 1800 of the approved businesses. The Seaport-e award will provide a significant platform for HSC to continue our support to the U.S. Navy.
HSC has partnered with the following companies for SeaPort-e:
Llucas Corporation Eyak Services LLC Henry Jackson Foundation
Matrix Providers Inc Aspen Consulting LLC
Between our six companies, we have assembled a knowledgeable, experienced, proven and effective team, spanning multiple geographic regions, which are performers with in-depth Navy centric Knowledge.
SeaPort-e Contract Information
Zone 4 – Gulf Coast Zone
Zone 6 – Southwest Zone
Zone 7 – Northwest Zone
HSC SeaPort-e Contract Number:
Period of Performance:
April 4, 2014 – April 4, 2019
SeaPort-e is the Navy’s electronic platform for acquiring support services through competitive bidding in 22 functional areas, including Engineering, Financial Management and Program Management. The following is a list of companies that are part of the Team HSC for SeaPort-e and their capability by Functional Area. Also listed are link’s to their website which will provide information regarding their services experience and capabilities.
|Heritage Services||3.1, 3.5, 3.6, 3.9, 3.10, 3.11, 3.12, 3.16, 3.17, 3.18, 3.20, 3.21, 3.22|
|Aspen Consulting LLC||3.1, 3.6, 3.8, 3.11, 3.12, 3.16, 3.17, 3.21|
|Eyak Services LLC||3.18.2, 3.20, 3.21, 3.21.2|
|Henry Jackson Foundation||3.1, 3.3, 3.20, 3.21, 3.22|
|Llucas Corporation||3.1, 3.6, 3.8, 3.12|
|Matrix Providers Inc||3.8, 3.12, 3.16, 3.18, 3.20, 3.21|
SeaPort-e 22 functional areas are as following:
|3.1 – Research and Development Support||3.10 – Configuration Management (CM) Support||3.18.1 Technical Training Support|
|3.2 – Engineering, System Engineering and Process Engineering Support||3.11 – Quality Assurance (QA) Support||3.18.2 Professional Development and Training Support|
|3.3 – Modeling, Simulation, Stimulation, and Analysis Support||3.12 – Information System (IS) Development, Information Assurance (IA), and Information Technology (IT) Support||3.19 – In-Service Engineering, Fleet Introduction, Installation and Checkout Support|
|3.4 – Prototyping, Pre-Production, Model-Making, and Fabrication Support||3.13 – Inactivation and Disposal Support||3.20 – Program Support|
|3.5 – System Design Documentation and Technical Data Support||3.14 – Interoperability, Test and Evaluation, Trials Support||3.21 – Functional and Administrative Support|
|3.6 – Software Engineering, Development, Programming, and Network Support||3.15 – Measurement Facilities, Range, and Instrumentation Support||3.21.1 Clerical and Administrative Support|
|3.7 – Reliability, Maintainability, and Availability (RM&A) Support||3.16 – Logistics Support||3.21.2 Analytical and Organizational Assessment Support|
|3.8 – Human Factors, Performance, and Usability Engineering Support||3.17 – Supply and Provisioning Support||3.21.3 Most Efficient Organization (MEO) Teaming Support Services (executed in compliance with Circular No. A-76 dated 29 May 2003)|
|3.9 – System Safety Engineering Support||3.18 – Training Support||3.22 – Public Affairs and Multimedia Support|
Heritage Services Corporation’s Approach for Quality Assurance
Successful completion and delivery of a Task Order requires that client-specified high-quality products and services be consistently delivered in a cost-efficient, streamlined manner. Heritage Services integrated QA approach assigns a Quality Assurance Manager with specific duties and responsibilities assigned. Our QA Manager provides performance metrics and analyses to the Officer in Charge, and the Task Order PMs. Heritage Services’ commitment to QA ensures that introducing innovation and efficiency in program management does not lead to trade-offs in quality.
The goal of Heritage Services’ quality control program is producing quality deliverables through the execution of time-tested processes. Our QA approach provides consistent and dependable measurable program performance in support of SeaPort-e. We accomplish this while maintaining alignment with SeaPort-e by sharing its goal of providing quality products and services to NAVSEA and affiliated commands. Our approach to QA is intentional in structure, yet maintains enough flexibility to conform to the varied needs of NAVSEA and other customers.
Quality Assurance Goals
Heritage Services currently has the following Quality Control goals for this program:
- Work in a Synergistic manner to align all personnel to the achievement of a single goal: Quality Products and Services
- Establish performance measures that ensure effective and predictable outcomes while providing commitment to work in partnership with SeaPort-e as a valued customer
- Evaluate adherence of the performed process and associated work products and services to applicable process descriptions, standards, and procedures
- Proactively measure, report, communicate, and collaborate with SeaPort-e on the quality levels of processes and project work products
- Consistent proven reliability by ensuring on-time delivery of all products and services
Quality Assurance Plan
The Quality Assurance Plan applies to the entire Heritage Services Team, our teaming Partners, and all the services and products we produce as defined in the Task Orders.
The objective of the QAP is to describe roles and responsibilities, and policies and procedures that ensure consistency and quality throughout all project areas. Heritage Services has defined the following set of objectives for our SeaPort-e QAP. These are resulting from SeaPort-e requirements of having an inspection system, a process for critical defects and recurring defects avoidance, maintaining inspection records, and assessing customer feedback:
- Execute Quantifiable and Repeatable Procedures for monitoring performance
- Ensure Adherence to documented project standards
- Monitor, Collect, Maintain, and Measure performance metrics
- Provide SeaPort-e access to all performance information
- Communicate the continued status of all projects with SeaPort-e counterparts via reporting and communication tools and regular reporting
- Work with SeaPort-e customers to develop performance metrics as necessary to conform to the evolving needs of SeaPort-e
- Track, communicate and resolve all non-compliance issues
- Maintain process flow and internal controls
- Identify and correct process deficiencies and/or data quality issues and anomalies
- Provide acceptable and aggressive timelines for correcting deficiencies identified by SeaPort-e
- Monitor and document corrective work
- Perform extensive quality reviews of all task orders
- Develop and maintain metrics against contractual performance measures
Heritage Services employs a number of proactive procedures to ensure that our performance meets or exceeds acceptable quality levels on a continuous basis. Heritage Services instills QA through employee empowerment, proactive monitoring, and a Continuous Process Improvement (CPI) culture. We understand that quality is everyone’s responsibility and that Total Quality is the only acceptable standard. Heritage Services’ processes and established measures drive performance improvements to achieve mutual business objectives. Heritage Services brings that focus and effort to the SeaPort-e contract.